8×8 is a cloud-based communications platform that offers a wide range of features to help businesses improve their communication and collaboration. The platform includes a variety of tools such as voice, video, messaging, and conferencing, all of which are designed to make it easy for employees to stay connected and productive. In this article, we will discuss the features of the 8×8 cloud communications platform.
Attributes of 8×8 Cloud Communication Platform
Voice: The 8×8 cloud communications platform offers a variety of voice services, including traditional phone lines, VoIP, and SIP trunking. This allows businesses to choose the type of voice service that best fits their needs, whether they need a basic phone line for inbound and outbound calls or a more advanced VoIP solution for advanced call routing and voicemail.
The 8×8 platform also includes a number of advanced call-handling features, such as call forwarding, call screening, and call recording. This allows businesses to easily manage and monitor incoming calls, ensuring that important calls are never missed.
Video: The 8×8 global cloud communications platform includes a built-in video conferencing tool, which makes it easy for employees to hold meetings and collaborate with colleagues, no matter where they are located. The video conferencing tool includes features such as screen sharing, recording, and HD video and audio, allowing high-quality, seamless communication.
Messaging: The 8×8 platform also includes a messaging feature, which allows employees to send and receive messages in real time. This feature is great for quick and easy communication between team members and for sending urgent messages without having to make a call or send an email. The messaging feature also allows for group messaging so that team members can communicate with multiple people at once.
Conferencing: In addition to video conferencing, the 8×8 platform also includes a conferencing feature, which allows for audio conferencing and web conferencing. This feature is great for businesses that need to hold conference calls with multiple participants, whether they are located in the same office or in different parts of the world. The conferencing feature also includes features such as call recording and call management, which allows the host to manage and monitor the call easily.
Integration with Other Tools: The 8×8 cloud communications platform can be integrated with a wide range of popular business tools, such as Salesforce, Microsoft Office, and Google Suite. This allows businesses to easily integrate their communication and collaboration tools with the rest of their workflow, making it easier for employees to stay connected and productive.
Analytics and Reporting: 8×8 also provides advanced analytics and reporting features, which allow businesses to track and analyze their communication and collaboration data. This data can be used to identify patterns and trends, which further aid in making data-driven decisions about how to improve their communication and collaboration strategies.
Call Center: 8×8 also includes a call center feature, which allows businesses to manage and monitor their customer support and sales calls. The call center feature includes features such as call routing, call recording, and call analytics, which allow businesses to manage and monitor their customer support and sales calls easily.
The Bottom Line
The 8×8 cloud communications platform is an all-in-one solution that provides businesses with the tools they need to improve their communication and collaboration. From voice and video conferencing to messaging and call center capabilities, the platform offers a wide range of features that can help businesses to stay connected, productive, and competitive.
Moreover, the integration and reporting capabilities make it easy for businesses to manage their communication and collaboration strategies and make data-driven decisions. Overall, 8×8 is a powerful and versatile cloud-based communications platform that can help businesses to streamline their communication and collaboration processes and drive success.